Frequently Asked Questions
Ordering, Shipping & Policies
Q: What do you need to process my gun order?
A: Before your firearm order ships, we must receive a signed copy of your FFL or C&R form. Email it to [email protected] or mail it to 1605 E. Iola St., Broken Arrow, OK 74012, referencing your order number. Licenses already on file are not needed unless we notify you. Licenses are not required for accessories. Due to federal regulations, firearms can only be shipped to FFL holders.
Q: If I’m ordering a rifle and live in a state with additional restrictions, what do I need to do?
A: If your rifle is to be shipped to CT, HI, MD, MA, NJ, NY, or WA, contact us before purchasing.
Q: Does RISE Armament ship to California?
A: No — currently we cannot ship gun parts to California due to state restrictions (AB 1263).
Q: Does RISE ship internationally?
A: No. All orders require U.S. billing and shipping addresses (including P.O. boxes).
Q: What if I don’t like a gun I ordered, but I already shot it?
A: You can return a firearm even if fired, within 30 days of purchase if you aren’t fully satisfied. See our full returns policy for details.
Q: Do you offer any discounts?
A: Yes — 10% off for active & retired military and law enforcement. Send a copy of qualifying ID to [email protected]. We also offer occasional subscriber discount deals via email.
Warranty & Satisfaction Guarantee
Q: Do you offer a guarantee on your products?
A: Absolutely — all RISE products are backed by a lifetime warranty and a 100% satisfaction guarantee. Triggers have a dedicated warranty form available on our site.
Q: Do you guarantee sub-MOA accuracy on rifles?
A: Yes — sub-MOA accuracy is guaranteed with original rifle parts when using recommended match-grade ammunition.
Q: What if my product fails?
A: Our lifetime warranty covers failures regardless of round count or use history, and defective products can be returned for repair, replacement, or refund in accordance with our warranty terms.
Drop-In Triggers
Q: Are Rise Armament triggers compatible with AR9 and PCC platforms?
A: Yes — all of our triggers are compatible with AR9 platforms. (The RAVE-PCC trigger also functions well in rifle calibers like .223/5.56.)
Q: Are your triggers compatible with the Smith & Wesson M&P 15-22?
A: Yes — our triggers are compatible with the M&P 15-22.
Q: Which trigger is best for precision or long-range shooting?
A: The ICONIC trigger is our recommended choice for precision and target use.
Q: My hammer is following the bolt home. What should I do?
A: Confirm that trigger housing set screws are tightened per the installation guide.
Q: What size are the trigger set screws and hammer width?
A: Trigger set screws are 8-32 x 1/8″ and hammers are .250″ wide.
Q: Should I use Loctite on anti-walk pin screws?
A: If desired, use a small amount of blue Loctite — never red. Torque is optional; if used, torque to 15 in-lbs.
Handguards & Installation
Q: What torque values should I use for handguard installation?
A: Handguard screws: 30 in-lbs; Barrel nut: 35–85 ft-lbs.
Q: What are the internal dimensions of RISE handguards?
A: Approximately 1.7″ tall x 1.360″ wide.
Q: What hardware does the RA-905 handguard use?
A: 10-32 x 5/8″ screws.
Q: My handguard is loose after installation — what now?
A: Contact customer support at [email protected] for assistance.
Bolt Carrier Groups
Q: My nickel-boron BCG has surface staining — how do I clean it?
A: Lightly use #000 steel wool to remove carbon staining and restore the finish.
Q: Will the RA-1012 BCG work in a side-charging upper?
A: No — it’s designed for rear-charging uppers only.
Q: Is the RA-1010 BCG full-auto rated?
A: No — it is semi-auto profile only.
Miscellaneous Parts
Q: What size are anti-walk pin screws?
A: 4-40 x 1/4″.
Q: Will RISE anti-walk pins work with mil-spec triggers?
A: Yes.
Q: Will the extended charging handle latch work on AR10?
A: Yes — compatible with both AR15 and AR10 mil-spec charging handles.
Q: Will the extended latch help when running optics?
A: Yes — the extended latch provides easier manipulation with optics installed.
Q: Can the extended charging handle latch be installed for left-hand use?
A: Charging handles are mil-spec left-side mounted; latch is compatible with that setup.
Dealer & Contact Info
Q: How do I become a RISE Armament dealer?
A: Fill out the dealer sign-up form and our team will review your request.
Q: How do I contact RISE customer service?
A: Email: [email protected]
Phone: (844) 747-3308 (Mon–Fri, 8 a.m.–5 p.m. CST)
Q: I have an idea for a video or guide. How do I share it?
A: Email [email protected] or message us on Instagram, Facebook, or Twitter.
Contact Us
Our inbox is always open. During business hours, we typically respond within two hours. Emails over the weekend will receive a response the next business day. [email protected]
Call
Monday–Friday
8:00 a.m.–5:00 p.m. (Central)
(844) 747-3308